Booking Conditions
Ensure a smooth booking process by reviewing our terms and conditions. Here, you’ll find important details regarding payments, cancellations, and other key policies for your reservation.
Payment Terms
In this section, you’ll find everything you need to know about payment terms for your booking. We outline deposit and final payment requirements, timelines for securing your reservation, and the consequences of missed payments. Details about the breakage and damage deposit, including how and when it is refunded, are also covered to ensure you are fully informed before your stay.
All prices are per week in Euros unless otherwise stated.
50% deposit to be paid on confirmation of reservation within five days.
Final payment must be paid 8 weeks prior to arrival, or full payment at the time of booking, if your holiday is within this period. If the payment terms are not observed the booking may be cancelled and our cancellation terms imposed.
Your reservation of a property is only secured after receipt of payment.
A breakage and damage deposit of €300 in cash is payable on arrival, unless otherwise stated. This is returned on the day of your departure, after we have inspected the property. However, if your time of departure is outside of normal office hours, we reserve the right to sent the deposit by bank transfer within 21 days after your departure.
Cancellation Terms
We will refund payment according to the cancellation terms within 21 days after the date of arrival of your booking. In case we have a replacement for the period of your booking or part thereof, we will refund your payment accordingly in full, but less Euro 75 administration fee.
Time prior to arrival: | % Refund of payment |
|---|---|
8 weeks or more | 100% less € 75 admin fee |
5 to 8 weeks | 60% |
3 to 5 weeks | 40% |
2 to 3 weeks | 20% |
2 weeks or less | 0% |
Our Services
We offer a range of additional services, including welcome food parcels, equipment rentals, and airport transfers. For other services or special requests, please contact us for a personalized quote.
A comprehensive welcome food parcel can be supplied at a cost of 47,50 Euro for two people with an additional charge of 5 Euro per extra person.
We offer a variety of equipment for hire, including cots, highchairs, fans, and camp beds, to ensure your comfort during your stay. Please contact us for availability and pricing details.
We will be pleased to arrange a quotation.
General terms and conditions
Our weekly rental prices are inclusive of water, gas and electricity charges.
In general the arrival time is not before 16.00 and the departure is no later than 10.00 unless otherwise agreed. We try to be as flexible with the arrival/departure times so you can enjoy your stay as much as possible, however on change over days we need time to prepare the property for the next guests. If you arrive after 21.00 there is a Euro 25 surcharge to be settled on arrival.
The properties are equipped with, crockery, glasses, cutlery etc.
Bed linen and towels are provided. However, guests must bring their own beach and pool towels.
Most of the properties on offer are also under our management and we know them well. We visit the properties regularly and if there are any changes to the accommodation we will adjust our web presentation as quickly as possible. However, we will not be held responsible for possible differences between the information provided via our website and the actual property.
All of the properties are privately owned and are designed to the specification of the owner. The owners have made every effort to make your stay as welcome and enjoyable as possible.
We try to ensure that guests have a safe and enjoyable stay in the Algarve but Happy Homes can not be held responsible for any accidents, injuries or damages involving or caused by clients during their stay at our properties.
We strongly recommend that you don’t leave home without travel, medical, cancellation and personal liability insurance.
We are not obliged to reimburse you for any services not used during your holiday such as leaving the accommodation early. Also, we are neither responsible for failure of public services (utilities) such as, water or electricity, nor will we pay any compensation.
The minimum rental period is 7 days. A surcharge is applicable for shorter stays.
Only those persons named on the booking form may occupy the property.
Normal occupancy is two persons per bedroom.
All properties have a maximum occupancy which number can only be exceeded upon prior request and after written permission
We are not responsible for any change or cancellation to your booking due to force majeure, e.g. acts of war, natural disaster, civil strife etc.
We can arrange airport pick-ups, car rentals, laundry service, maid service, babysitting and food parcels. We also rent cots and highchairs.
In case you should have any complaints about the services offered by ourselves or third parties introduced by us, then please contact us immediately. We will try to resolve your complaint as soon as possible. Furthermore, we will keep you informed about any progress made throughout the process. This procedure and handling of your complaint will be kept confidential between yourselves, the owner of the accommodation, the third party service provider and ourselves. Happy Homes prides it self on a very high level of customer satisfaction. If you feel that your complaint was not properly handled and/or resolved, then please write to us. Your complaint will be dealt with in a discreet manner.
Please note that you are responsible for leaving the property and its contents in good order and condition and shall be liable for any loss arising during your tenancy. We kindly ask you to inform us of problems with, damage to, or breakages of property to enable us as quickly as possible to correct the problem, thus minimizing any inconvenience to all guests and further possible damage to the property. In the event of substantial damage to a property as a result of neglect or deliberate action of guests, repair of such damage will be fully chargeable to the guests.
If it is determined that guests are causing willful or malicious damage to a property or it’s contents, all guests staying in the property will be requested to immediately vacate the property and no refund will be made. It is our policy to always report such matters to the local police and legal action will be taken to fully recuperate the cost of damage, including the cost of any legal representation, both locally and/or abroad, on behalf of Happy Homes.