Payment
Terms
All
prices are per week in Euros unless otherwise stated.
50%
deposit to be paid on confirmation of reservation within
seven days.
Final payment must be
paid 8 weeks prior to arrival, or full payment at the time of booking, if
your holiday is within this period. If
the payment terms are not observed the booking may be
cancelled and our cancellation terms imposed.
Your
reservation of a property is only secured after receipt of
payment.
A
breakage and damage deposit of €300 in cash is payable on
arrival, unless otherwise stated. This is returned on the
day of your departure, after we have inspected the property.
However, if your time of departure is outside of normal
office hours, we reserve the right to sent the deposit back by post
or by bank transfer within 21 days after your departure.
Cancellation
terms.
We
will refund payment according to the cancellation terms
within 21 days after the date of arrival of your booking.
In
case we have a replacement for the period of your booking or
part thereof, we will refund your payment accordingly in
full, but less Euro 75 administration fee.
|
Time
prior to arrival:
|
%
Refund of payment
|
|
8
weeks or more
|
100%
less € 75 admin fee
|
|
5
to 8 weeks
|
60%
,, ,, ,,
|
|
3
to 5 weeks
|
40%
,, ,, ,,
|
|
2
to 3 weeks
|
20%
,, ,, ,,
|
|
2
weeks or less
|
0%
|
SERVICES
Food parcels:
A comprehensive welcome food
parcel can be supplied at a cost of
47,50 Euro for two people with an additional charge of 5 Euro
per extra person.
Available for hire:
Cot
25 Euro per week
Highchair
19 ,, ,,
,,
Cot and Highchair
35 ,, ,,
,,
40cm circulation van
11 ,,
,,
,,
"Z" bed (camp
bed)
40 ,,
,, ,,
Airport meetings:
We will be pleased to meet you at the
airport and escort you to the property if required. The charge
for this service is 48,90 Euro with a 20% surcharge between 24h00
and 08h00.
Other services:
We will be pleased to arrange a
quotation.
General
terms and conditions
Our
weekly rental prices are inclusive of water, gas and
electricity charges.
In general
the arrival time is not before 16.00 and the departure is no
later than 10.00 unless otherwise agreed. We try to be as
flexible with the arrival/departure times so you can enjoy your
stay as much as possible, however on change over days we need
time to prepare the property for the next guests. If you arrive
after 21.00 there is a Euro 25 surcharge to be settled on
arrival.
The
properties are equipped with, crockery, glasses, cutlery
etc.
Bed
linen and towels are provided. However, guests must bring
their own beach and pool towels.
Most
of the properties on offer are also under our management and
we know them well. We visit the properties regularly
and if there are any changes to the accommodation we will
adjust our web presentation as quickly as possible.
However, we will not be held responsible for possible
differences between the information provided via our website
and the actual property.
All
of the properties are privately owned and are designed to
the specification of the owner. The owners have made every effort to make
your stay as welcome and enjoyable as possible.
We
try to ensure that guests have a safe and enjoyable stay in
the Algarve but Happy Homes can not be held responsible for
any accidents, injuries or damages involving or caused by
clients during their stay at our properties.
We
strongly recommend that you don't leave home without travel,
medical, cancellation and personal liability insurance.
We
are not obliged to reimburse you for any services not used
during your holiday such as leaving the accommodation early.
Also, we are neither responsible for failure of public
services (utilities) such as, water or electricity, nor will
we pay any compensation.
The
minimum rental period is 7 days. A surcharge is applicable
for shorter stays.
Only
those persons named on the booking form may occupy the
property.
Normal
occupancy is two persons per bedroom.
All
properties have a maximum occupancy which number can only be
exceeded upon prior request and after written permission
We
are not responsible for any change or cancellation to your
booking due to force majeure, e.g. acts of war, natural
disaster, civil strife etc.
We
can arrange airport pick-ups, car rentals, laundry service, maid service,
babysitting and food parcels. We also rent cots and
highchairs.
In
case you should have any complaints about the services
offered by ourselves or third parties introduced by us, then
please contact us immediately. We will try to resolve your
complaint as soon as possible. Furthermore, we will keep you
informed about any progress made throughout the process.
This procedure and handling of your complaint will be kept
confidential between yourselves, the owner of the
accommodation, the third party service provider and
ourselves. Happy Homes prides it self on a very high level
of customer satisfaction. If you feel that your complaint
was not properly handled and/or resolved, then please write
to us. Your complaint will be dealt with in a discreet
manner.
Please
note that you are responsible for leaving the property and
its contents in good order and condition and shall be liable
for any loss arising during your tenancy. We kindly ask you
to inform us of problems with, damage to, or breakages of
property to enable us as quickly as possible to correct the
problem, thus minimizing any inconvenience to all guests and
further possible damage to the property. In the event of
substantial damage to a property as a result of neglect or
deliberate action of guests, repair of such damage will be
fully chargeable to the guests.
If
it is determined that guests are causing willful or malicious
damage to a property or it's contents, all guests staying in
the property will be requested to immediately vacate the
property and no refund will be made. It is our policy to
always report such matters to the local police and legal
action will be taken to fully recuperate the cost of damage,
including the cost of any legal representation, both locally
and/or abroad, on behalf of Happy Homes.
